Reviews

LN Parker
LN Parker
22:16 19 May 22
I can’t say enough about how I love this place! They are always friendly and helpful. I am confident in all the work they do. Great customer service I never leave with that “ wonder if I could have got this done less expensive somewhere else” feeling. Prices are great for the great work they do!
Richard Neely
Richard Neely
18:11 17 May 22
I highly recommend Hances. They are very knowledgeable about the auto's they service and quick about the fixing the problems.
Taylor Webb
Taylor Webb
23:51 05 May 22
I can’t say enough good things about the guys at Hance. I take my Audi A7 there on a regular basis and each time the service is top notch. If there’s something wrong, Jay and the guys take the time to educate you on what’s going on and the details behind it. 10/10.
Juan Garza
Juan Garza
17:01 23 Apr 22
We've been coming here for the past 2-3yrs since we got our Maserati. Jay and his crew take good care of us every single time. We also have 2 mercedes that we bring and they never disappoint. 5 ☆ all the way.
David Kiger
David Kiger
22:55 21 Mar 22
Fantastic service and communication all-around!
Phil Anderson
Phil Anderson
01:03 18 Mar 22
The absolute best in Dallas. His team has been straightforward and turned away my hard earned $$ when the problem didn’t warrant a fix. All you can ask for in a mechanic.
Lauren Cadilac
Lauren Cadilac
16:29 16 Feb 22
They did a great job servicing my mercedes!Such a great job, I keep coming back!
Jacquelynn Entwistle
Jacquelynn Entwistle
16:36 26 Jan 22
These guys are the best. They educate you on what’s actually wrong with your vehicle rather than just handing you a bill, and service is quick. Very straightforward and honest. Not once do I feel I’ve been taken advantage of here. Good, kind people doing good, honest work. 10/10 recommend
William Lee
William Lee
01:42 13 Dec 21
Straight forward service, no bull. They said my driveshaft could be replaced same day, and it was done by 2pm! Quality service at a fair price. I'll be bringing my other Euro car to these guys for servicing as well.
Terry Posey
Terry Posey
15:50 18 Nov 21
This is the best place in DFW for European car repair and Service. Jay does a Great Job, and there Customer Service driven.
Felicia Robinson
Felicia Robinson
21:08 16 Nov 21
The service I received was excellent!! My car issues were diagnosed and repaired with my full satisfaction. Jay is so nice & he explained my mechanical issues simple enough for me to understand several times. His professionalism & patience shows his expertise. I thanked my coworker Jessica for the referral. He has a customer for life. Thanks to all the guys there & happy holidays.
Jessica Alvarez
Jessica Alvarez
19:03 16 Nov 21
Jay is amazing! He has so much patience and explains everything thoroughly. I’ve recommended him to various friends and they all said the same about him! Jay is your go to for high quality and honest service.
Jerod Dame
Jerod Dame
13:54 31 Oct 21
Best place in Dallas to take your Mini Cooper for maintenance and repairs. They will treat your car like it's their own. Always professional and quick to report findings. Completely transparent.
Jason Haase
Jason Haase
12:59 28 Aug 21
Incredible service and quality yet again. I only take my used Cayenne to Jay as he is honest and extremely knowledgeable with great shop techs. I strongly recommend you reach out for a second opinion as his pricing is very competitive.
Mike Bryson
Mike Bryson
00:45 11 Jun 21
This place always does such amazing work.They get my car back to me every time as promised.At a fraction of the cost of the dealership
Don Smith
Don Smith
17:26 09 Apr 21
Very friendly, efficient and trustworthy. Don't miss out. Ask for Jay. Tell him Don Smith recommended him.
Christopher Balanciere
Christopher Balanciere
18:30 30 Dec 20
Though I ultimately chose to take my vehicle to another shop, I would like to say that Jay is an honest, experienced, and competent professional. He quickly diagnosed my vehicle trouble, was able to clearly explain what needed to be done and the associated cost.He was very patient and took the time to make sure I understood my options and risks related to my issue.I got a better estimate from another shop and I went with them because I felt very comfortable with them also and I just went with what I could afford at that time.But even with that, Jay was still incredibly gracious and didn't even charge me for the diagnosis. I would highly recommend his shop on customer service alone, and will definitely consider them in the event I ever need work again.
Maria Vasquez
Maria Vasquez
15:33 19 Dec 20
I bought a use land rover off craigslist andit ended up having a few issues i did not plan for but they took care of all of them here and the car has been running great since!!
Tate Lown
Tate Lown
23:18 03 Dec 20
These guys are the best--extremely thorough and honest. I brought my ML350 in to a dealership and was dealt a long list of supposed problems. So I headed to Hance's for a second opinion. They walked me through each issue in detail and explained which were most vital to fix, which could wait, and which were hardly an issue at all. It's a huge relief finding a trustworthy mechanic--they know what they're talking about, and they don't try to push any unnecessary repairs on you. I've been to Hance's several times now, and each time I've felt certain I'm in good hands. Highly recommended!
Dallas S.
Dallas S.
23:42 16 Nov 20
Called in about fixing my engine, and they said it sounded like an issue the dealer would fix for free. They were right, except for the window of time for free service for that engine issue had expired.But, it still speaks to their expertise and honesty. Also, have heard good things from others who took their cars here.
marin sandoz
marin sandoz
17:00 29 Oct 20
Had a scratch on my 2018 Land Rover Discovery I needed to take care of.I didn’t want to go to LR dealership as I had a bad experience. Went to Hance and they took care of it quickly, amazingly and cost efficiently! They were so nice by updating me with the status of the work as they went along and really took care of my baby! 10/10 recommend!
Teri OBrien
Teri OBrien
03:09 15 Oct 20
Great experience, accommodating and informative
Tony Mosman
Tony Mosman
22:51 12 Oct 20
Had taken my sons 95 Nissan hard body to many different places and no one could figure out what was wrong. This place not only diagnosed and fixed it but could have charged me EASILY for parts it did NOT need and they didn't do that. One hour of service $165 and done. Thanks Hance for your honesty and integrity. Will be back!
yulanda potee
yulanda potee
20:10 06 Oct 20
In all honesty, this is the best place for maintenance on my car. They have helped me with the upkeep on a 2012 Mercedes, that it performs like a new car. They are precisely what a single woman needs for maintenance for your car. Thanks to Jay and his amazing team!!
Shelby Summers
Shelby Summers
16:02 28 Sep 20
I would recommend this shop to anyone who needs auto maintenance services. I had several car issues and they articulated all that I needed done in a way that I could understand and accommodated my schedule with the repairs.Pricing was reasonable and my car is running so much better. Thank you Hance European for your great service!!
Mark Kitchens
Mark Kitchens
12:27 17 Sep 20
You can trust these guys. I wouldn't go anywhere else.
Queen Deme Rue
Queen Deme Rue
19:27 11 Aug 20
The only place I will take my foreign. Jay is upfront and honest, straight to the point, and reliable. Alex and the entire crew here are a blessing. They give you the right direction to take on any repair. I prefer if it needs to be done, get it done... Customer service 10stars, being a woman that knows little to nothing about cars, every thing the recommended, they explained the use of that and the why. Thanks again to the best I have seen in European Auto Repairs...GratefulDeme
bruce marlin
bruce marlin
23:19 30 Jul 20
Have had major work done on both my 996 and 997 Porsches. Communication was great and the work was exceptional. They care about your car!
Terry Morgan
Terry Morgan
15:33 29 Jul 20
Jay is a great mechanic very knowledgeable & professional. I will definitely return for future car maintenance!!
Alyssa Sexton
Alyssa Sexton
20:12 05 May 20
I highly recommend this shop! We do a lot of work with Jay, on a lot of vehicles, and we've never had a problem. Top notch customer service, and a great knowledgeable staff.
Matt Attack
Matt Attack
15:56 06 Mar 20
I was recommended by a coworker to bring in my vehicle to Hance's auto repair and decided to bring my car in because I was hearing a noise from a wheel. Hance's European Auto looked over it and found no real problems and recommended to change my tires once they were worn down. They were very honest and completely professional. I will use them again in the future for any vehicle repairs that I need... Awesome!!!
vanessa torres
vanessa torres
17:27 14 Jan 20
Hance’s has been an absolute amazing experience since switching over from the dealership for both my cars. I went to Jay at Hance’s explaining problems the dealerships had laid out *needed* to be fixed and were ready to charge an arm and a leg for. After looking for the exact issue, Jay made it clear I was fixing to be scammed by the dealerships, put a plan in place for my cars, and overtime, proved that there really was no major issue. Only ever minimal tweaks that needed to be made. Jay and and all others at Hance’s truly go out of their way to accommodate you, get you the best possible pricing on all services, but the biggest thing is that you are never scammed into unnecessary services or parts. Each problem/service I’ve ever had with my cars always been explained in a way that non-mechanic folk can understand. Jay is honest about priority of services or parts needed to be done, and sticks strongly to the idea of “if it ain’t broke, don’t fix it!”. Hance’s really takes care if their customers and they show that from your very first experience with them. Highly recommend these guys!!
Wendy Wolff
Wendy Wolff
00:34 14 Jan 20
Best service great prices & you don’t have the feeling of being robbed. They explained everything clearly & go over and above to make the client happy. Jay and the crew are amazing and so happy to have found them.
Jenn Cobbs
Jenn Cobbs
23:51 13 Jan 20
Jay and his team of professionals are seriously awesome. They really show great hospitality, and make sure you’re taken care of and are comfortable. Upfront, honest and more than fair pricing. You will always be well informed of what your paying for as well as your options. They really know what they’re doing ! It has been a very enjoyable experience for me and I will always be a customer. I highly recommend Hances European automotive for ALL of your repair needs. It’s a great feeling when your not being scammed and you have reliable AutoCare.....especially as a women!!! Thank you so much!!!
John Jose
John Jose
15:30 17 Dec 19
Excellent customer service, reasonably priced, and refreshingly honest and straight-forward. Will definitely be returning.
John Frazier
John Frazier
01:05 05 Dec 19
HanceThe guys at never disappoint! They are well versed in all European makes and models and will take great care of your car
Ray Thomas
Ray Thomas
15:18 27 Nov 19
Very professional and reasonably priced. Make sure the is well informed.
Ben Wright
Ben Wright
18:26 26 Sep 19
Hance’s European has been servicing my wife’s Volvo for a few years now. We take it in for the oil change and Jay tells us what else is needed at that time. No reason to replace anything until it truly needs its. Best european auto repair shop in Dallas.
Alexander Kunz
Alexander Kunz
01:50 10 Sep 19
Excellent, Honest and not overpriced!
Ambrose Middleton
Ambrose Middleton
23:05 09 Sep 19
My first time using them for service on my 911.2. Great work and even better prices I’ll definitely be back.
MyArt Law
MyArt Law
17:10 09 Sep 19
They were concise in diagnosing my car.
Leslie Allen
Leslie Allen
15:26 06 Aug 19
My experience was short but surprisingly refreshing. I took a car to Hance's European for a pre-purchase inspection and was delightfully astonished at how kind, compassionate and honest the owner, Jay, and Lloyd were with me. They could have easily taken advantage of the very obvious fact that I am not car savvy but instead my experience was the total opposite. Thanks to them I did not make a poor purchase. Absolutely, the next car I consider with go to them for an inspection prior to purchase and as well as maintenance/repairs after!8-6-19 Adding a follow-up to my original note: Now, what independent auto repair shop gives a 3-yr. 36,000 mile warranty on parts AND labor??? Hance's European - that's who! They did a little maintenance work & replaced a few parts on my new used car & at check-out imagine my surprise when Jay told me about their warranty. Holy Cow! These guys ROCK! Thank you!
Lianfei-Liz Yan
Lianfei-Liz Yan
18:17 24 Jul 19
Above and beyond on pre-sale inspection! Everyone there is very nice and helpful. I’m not savvy on cars but they are good at explaining to me what the issues they think the car might have. Definitely recommend to anyone who needs peace of mind before purchase a used car.
Emily Mcdonald
Emily Mcdonald
13:37 24 Jul 19
This is the place to bring your car for repairs. I would like additionally add ⭐️s to this rating! I’ve been overcharged and underwhelmed when bringing my car in for repairs at other shops, but not here! Jay Jackson is honest and reasonable, clearly explaining necessary repairs and options for getting the work done. There are no surprises or last minute extra charges. The prices are fair and reasonable. Hance’s does quality work quickly and professionally. Jay knows cars! If you’ve been unimpressed by your previous car repair experiences, you haven’t been to Hance’s! I don’t usually take the time to write reviews, and I actually asked Jay how and where I could post a comment on his excellent work and superb service in order recommend his work to others! Unlike other shops that offer a small discount for a positive review, this recommendation is unsolicited and completely voluntary. I can’t say enough about how impressed I am with the work, the price, and the service. I feel like I’m talking to a friend when I discuss repairs with Jay. I won’t take my car any other place from now on. If you are having a problem with your car, get to Hance’s. It really is that good.
Rebecca Nichols
Rebecca Nichols
13:05 24 Jul 19
I took two used cars here for inspection after I purchased them. Jay was very professional, got back to me when he said he would, and made the experience great. I feel much more confident about the purchases and would recommend Hance's European.
Rachel Morgan
Rachel Morgan
15:06 15 Jul 19
I hate going to get my car repaired because I don’t know much about cars. Many repair shops take advantage of people like me. At Hance, he gave me a fare price (I called around to be sure) and he explained every step along the way. Hance did an amazing job of telling me what happened to my car and what it needed. Thanks Hance!
Chad Hawes
Chad Hawes
17:14 02 Jul 19
I have purchased 3 new VW's from the VW dealer in Richardson. I have always used them for service - only because it was always warranty work and other covered maintenance. However, I had a situation where after an oil change - the dealer told me that I needed a whole new oil pan (>$2,000) and it was my only choice to stop the leak.I went online and Jay @ Hance's ... He was nice and upfront. Told me to bring it in for a look to verify their word. Two hours later he called me to say that the previous oil change had over tightened and actually pushed the oil pan up a bit and made it so the plug wouldn't seal correctly (thus my gushing oil). He was able to straighten it out and there is no leak. Definitely no $2,000 repair.His honesty is a very pleasant surprise. He has definitely earned loyalty.
Lemuel Moore
Lemuel Moore
20:25 21 Apr 19
Took my Mercedes ml 350 there for a normal Service B 3 update. Haha These guys took care of my vehicle without all the major Mercedes cost. One thing I noticed about this place is that they are very detailed in what you need for later or now. No high pressures salesman, only good fair prices. I will never go back to the dealership and service my car again. I will always go to Hance's. One think I forgot to mention, the owner is awesome too. You can see why they are getting raving reviews... the customer service is amazing.
Brad Bean
Brad Bean
20:18 15 Apr 19
Hance’s is the best. I had a fairly complicated issue that could have either been multiple thousands of dollar or just a few hundred. The initial diagnosis from the dealer was a transmission overhaul. The Hance’s team encouraged us to slow down and consider a different issue. One hour later, they had identified the problem and saved us thousands. The Hance team is super communicative and honest. Thank you Hance!
Joe Thorp
Joe Thorp
20:46 26 Mar 19
Great experience so far. The mechanic who was helping me took the time to explain what was wrong, what was optional and what I could do to improve performance. They seem genuinely interested in earning your business for the long-term and not just ripping you off once to make a quick buck. I’ll be back.
Keith Jeffrey's
Keith Jeffrey's
21:07 06 Mar 19
My experience with Hance's European was FANTASTIC!! The shop is very clean and easily accessible!The OWNER went above and beyond to help me with MY questions and concerns about my vehicle and delivered my car back to me on time promised with great results!!!! IM INCREDIBLY HAPPY TO SEE THAT GREAT CUSTOMER SATISFACTION STILL EXISTS !!! I'll BE BACK FOR ANY FUTURE SERVICES!!! THANX GUYS
Samantha Edgerton
Samantha Edgerton
18:53 26 Feb 19
This place is THE BEST!Last week my Mercedes SLK 280's serpentine belt blew out on 35 leading to a cracked radiator and blew coolant all over the drivers side. It was a mess. I was a mess by the time I rolled this car into the lot without power steering.The whole team was so great. They looked at the damage and provided actual insight to the workings of the car and explained it to me in a way that not only made sense but was never condescending the way many car places can be. I was nearly in tears of frustration by the time I made it to the shop, but by the time I left they had me laughing.These guys are seriously the best!
GEORGE LEWIS
GEORGE LEWIS
20:21 24 Oct 18
I just moved to Dallas and was looking for good repair shop other than a dealer. These guys got me in the next day at half the cost of the dealer and my Range Rover runs great. I also received a follow up call a few weeks later.
George Athens
George Athens
22:45 23 Oct 18
Took my ML350 to Hance European for service for the 1st time and I was very pleased. Their service was fantastic and their prices are extremely fair, unlike what I have been paying at the Mercedes dealer. Hance has earned my business moving forward.
Sandra Gaines
Sandra Gaines
21:54 10 Jul 18
I called Hance's European not really knowing what to expect, I've never contacted a auto repair outside of Mercedes. I was pleasantly surprised to find that I could get a repair on my Mercedes at a lower cost than the dealership but with the dealership professionalism. Jay was wonderful in getting me in and taken care of quickly. I would highly recommend Hance's European Auto repair for all your needs! Thanks so much everyone at Hance's….Sandra Gaines
Chefls1
Chefls1
13:33 24 Jun 18
Amazing service and very honest!! Customer for life..
Alexis Prochnow
Alexis Prochnow
15:30 22 Jun 18
Excellent customer service! The guys at Hance are reliable, trust worthy and work quickly.
lynne ransom
lynne ransom
15:28 22 Jun 18
When I took my aging Mercedes (2009), there for the first time I knew there was something seriously wrong. My car was diagnosed with a few problems, enough to make you say 'is it time?'...they told me what was immediately needed and what I could schedule later...easy on the pocketbook...here it is three or four months later and I do feel sometimes that it is almost as good as new...thank you Jay and crew...your work is excellent and your prices really reasonable..(yes, I compared a couple of times with my old place)...customer for life!!...Thank you!!!
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